Bundles & Features
| Calling Features | |||
|---|---|---|---|
| Basic | Standard | Premium | |
| Unlimited domestic calls (US & Canada)Call any domestic phone number and talk all you want for free | |||
| Global Mobile CallingPlace and receive business calls using the Webex mobile app using VoIP over the public internet using your business phone number | |||
| VoIP HandoverAutomatically keep your VoIP calls active as you move between data networks, such as WiFi to LTE | |||
| Multiple CallsHandle two calls at the same time and even merge them into a three-way conversation Learn more |
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| HD Video CallingTurn a voice call into a high-definition video and wideband audio call with one click or tap | |||
| One NumberEnable business calls to ring on a specific device (e.g. desk phone, mobile app, or softphone on a PC/Mac) or simultaneously on all devices Learn more |
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| The latest desk phones and conference devicesDeploy easily portable and completely cloud-based collaboration systems from Cisco, Polycom, and more | |||
| Corporate DirectoryEasily access your corporate directory with a simple search from any device | |||
| Call PullSeamlessly move active calls from a desktop to mobile or the reverse with a single click, without interruption | |||
| Enhanced 911 ServicesEnables users to call 911 to reach an emergency response center (USA and Canada only) Learn more |
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| Flexible Seat (Hoteling)Enables open office environments where phones can be assigned to an employee rather than a desk Learn more |
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| Direct Inward Dial (DID) ServicesA public phone number for external parties to call the user directly without having to go through an attendant | |||
| Do Not DisturbMinimize work interruptions by sending calls direct to voicemail Learn more |
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| Number PortingFree transfer of existing phone numbers from your current provider | |||
| Automated Attendant (IVR)Qualify inbound calls and deliver them to the intended destination through interactions with the caller Learn more |
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| Music On HoldPlay music for held and parked calls Learn more |
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| Hunt GroupsAllows incoming calls to a central phone number to be distributed among the members of that group according to a hunting policy Learn more |
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| Call ForwardingSelectively forward incoming calls to a different phone number | |||
| Call ParkPuts a call on hold that can be picked up anywhere at the company Learn more |
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| Call ReturnEnables users to call the last party that called, whether or not the call was answered Learn more |
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| Call WaitingAnswer a call while already engaged in another call Learn more |
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| Three-way CallingInitiate a three-way call with two other parties Learn more |
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| All telephony calling features (except for HD Video Calling) can be deployed to users as "Masergy UCaaS with Webex - Softphone Only." This option uses Webex software apps to make and receive PSTN calls but without any of Webex's enterprise messaging and collaboration features. | |||
| Messaging Features | |||
| Basic | Standard | Premium | |
| Secure Instant MessagingEnjoy extra flexibility with your chat messages: deleting, forwarding, flagging for follow-up, quoting, reactions, and threading | |||
| Direct and Group ChatExchange messages via direct and group chats on any device | |||
| Persistent Chat HistorySecure archiving of all message content | 2 GB | 5 GB | 10 GB |
| NotificationsCustomize notifications to minimize distractions without missing critical messages | |||
| PresenceVisibility into the current status of your contact so that you can communicate with them using the best medium | |||
| Connect to external chat clientsChat with people outside your company by adding them directly to spaces and federating with other XMPP applications | |||
| Chat ModerationAdd and remove users from a Webex space or chat along with setting chat policies | |||
| Broadcast to All UsersSend messages to everyone in the group chat of Webex space | |||
| Collaboration Features | |||
| Basic | Standard | Premium | |
| Personal and Scheduled Meeting RoomsPMR provides a dedicated meeting room with its own meeting URL. | 100 attendees | 100 attendees | 1,000 attendees |
| Meeting LengthAs the meeting time elapses, the host and attendees receive meeting time ending notification. | <40 Minutes | 24 Hours | Unlimited |
| Screen SharingShare a screen or a specific application to all meeting participants | |||
| File SharingDrag and drop files in a chat or in a space for your whole team. Files are securely stored in the cloud, organized, searchable, and available from any internet-connected device | |||
| WhiteboardingCreate virtual whiteboards to share ideas across internal and external teams on any internet-connected device | |||
| Comprehensive SearchSearch across people, spaces, messages, and files to find the content you need when you need it most | |||
| 3rd-party Application IntegrationNo-code integrations with Microsoft 365, Google Workspaces, Salesforce, ServiceNow, and other popular business applications | |||
| One-Click MeetingsSchedule a meeting or start an ad-hoc meeting with everyone in your space with a single click | |||
| Zero-touch Connection with Webex DevicesJoin and share content wirelessly using Webex board, desk, or room devices, even when not in a meeting | |||
| In-meeting ChatEnable desktop and mobile participants to chat with each other during meetings | |||
| Microsoft Outlook & Google Calendar integrationSchedule meetings from your business’ favorite email and calendar service | |||
| Password protectionAdd unique passwords to online meetings for an extra layer of security | |||
| Persistent Meetings LinkInvite attendees to join online meetings from a reusable URL | |||
| Livestream Meetings on Youtube and FacebookEnable real-time live video of company events on popular video streaming and social media platforms | |||
| Record Meetings with Real-time TranscriptionsRecord and store every aspect of online meetings for people who can't attend or for those who want to refer back to what was discussed | |||
| Presenter ControlsGranular control over various aspects of the meeting to manage the administrative side of the meeting | |||
| Remote Desktop ControlAuthorize moderators to temporarily take control of a meeting attendee’s desktop | |||
| Moderator ControlControl who is joining specific spaces and what is posted in that space with enhanced security | |||
| Delegate Meeting Host and ControlLet others schedule online meetings on your behalf, assign alternate hosts, and more | |||
| Siri IntegrationSchedule and control your meetings from any Apple device using the Siri voice assistant | |||
| Support and Analytics | |||
| Basic | Standard | Premium | |
| UCaaS AnalystMaintain the quality of your business communications with actionable insights and self-serve control from a single pane of glass customer portal showing real-time usage metrics, call quality analytics, and more | |||
| 24/7 Live SupportMasergy's certified security and network analysts will answer support requests in about 45 seconds on average | |||
| Professional solution implementationMasergy creates a client-specific deployment design with a dedicated implementation team for easy migration and full support | |||